Refunds & Returns Policy

Refunds and Returns Policy for AshAm Apparel, LLC – Effective Date: 08/22/2023

Thank you for shopping with AshAm Apparel, LLC (“AshAm Apparel,” “we,” “us,” or “our”). We value your satisfaction and are committed to providing a hassle-free returns and refunds process. Please read this policy carefully to understand the terms and conditions related to returns and refunds for our physical products purchased on ashamapparel.com (the “Website”).

1. Eligibility:

We accept returns and process refunds within 30 days from the date of delivery. To be eligible for a return and refund, the following conditions must be met:

  • The item(s) must be in their original, unused condition, with all tags and packaging intact.
  • The item(s) must be purchased directly from our Website.

2. Initiation of Return:

To initiate a return, follow these steps:

  1. Contact our customer support team at info@ashamapparel.com within 30 days of receiving your order. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return.

  2. Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number, along with detailed instructions on how to proceed.

3. Return Shipping:

Customers are responsible for the cost of return shipping. The returned item(s) must be shipped back to the following address:

AshAm Apparel, LLC 3924 E Wilma Street Inverness, FL 34453

4. Inspection and Processing:

Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If the item(s) are approved, we will process your refund.

5. Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • The refunded amount will exclude any shipping costs associated with the original order.
  • Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider’s processing time.

6. Exceptions:

The following items are not eligible for returns or refunds:

  • Items marked as final sale or clearance.
  • Customized or personalized items.
  • Items returned beyond the 30-day period.

7. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide further instructions on how to proceed, and we may request supporting documentation, such as photos of the item and packaging.

8. Contact Us:

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at:

Email: info@ashamapparel.com Address: 3924 E Wilma Street, Inverness, FL 34453

9. Updates to the Policy:

We may update this policy to reflect changes in our practices or legal requirements. Any updates will be posted on our Website, and the effective date will be stated at the top.

By making a purchase on our Website, you acknowledge that you have read, understood, and agree to the terms of this Refunds and Returns Policy.